Cancellations & Returns
On receipt of a parcel please check the contents carefully and ensure that no items are left in the packaging before destroying. Any shortages must be reported to us within 3 days of receipt and confirmed in writing.
Any goods which are incorrectly supplied to order, or that are defective, will be exchanged or a refund given. Goods returned for any other reason must be undamaged and returned within 30 days, quoting the relevant invoice number. They will then be subject to a handling charge of 15% and deduction of any additional Customs charges if being returned from abroad. When returning goods from abroad please mark the customs declaration "faulty/incorrect parts being returned for credit - no commercial value".
Any non stock items which have been specially obtained or made are non returnable unless faulty.
Please click here to download a copy of our returns policy.
Re-conditioned - Exchange Units
Old units MUST be returned with order and be suitable for re-conditioning. Old units must be complete, clean and drained of any oil. Any item returned dirty will be subject to a cleaning charge of £5.00.
In the unlikely event that a part proves to be faulty, you will need to supply the invoice number covering its purchase and the parts must be returned in order that we can confirm the fault. All new parts carry a 12-month manufacturer's warranty subject to their terms and conditions and commences from our invoice date not its installation.
The warranty covers the cost of the part only and does not extend to cover labour, recovery, car hire, or any other consequential or associated costs. The warranty does not cover parts which have been incorrectly installed, altered, modified or used in any form of racing, rallying or competition.
Acceptance of goods is regarded as acceptance of these terms. The warranties are additional to your statutory consumer rights.